Análise da satisfação dos familiares em unidade de terapia intensiva / Analysis of family satisfaction in intensive care unit

OBJETIVOS: Conhecer as necessidades e o grau de satisfação dos familiares de pacientes internados em unidades de terapia intensiva é uma parte essencial dos cuidados dos profissionais de saúde. O objetivo deste trabalho foi identificar o grau de satisfação dos familiares de pacientes internados em unidades de terapia intensiva. MÉTODOS: Foi realizado um estudo descritivo na unidade de terapia intensiva Geral Adulto do Hospital Português (Salvador-BA) durante o período de novembro de 2007 a janeiro de 2008. Para avaliação da satisfação dos familiares foi utilizada a versão modificada por Jonhson (1998) do Inventário de Necessidades de Familiares em Terapia Intensiva . RESULTADOS: Foram avaliados 53 familiares, com média de idade de 44 anos, sendo 68 por cento do sexo feminino. A mediana do nível de satisfação dos familiares foi de 11 (IIQ:9-13), numa escala de um a quatorze. As questões do Inventário de Necessidades de Familiares em Terapia Intensiva com maiores índices de satisfação foram as que afirmavam que os familiares sentiam que o melhor cuidado possível estava sendo oferecido ao paciente (96 por cento) e que as informações dadas foram honestas (96 por cento). As questões com índices menores de satisfação foram as que afirmavam que os familiares acreditavam que alguém da unidade de terapia intensiva demonstrou interesse em saber como estavam se sentindo (45 por cento) e que os funcionários do hospital explicaram como os equipamentos estão sendo usados (41 por cento). CONCLUSÕES: A maioria dos familiares avaliou positivamente os profissionais da unidade de terapia intensiva nas questões relacionadas à comunicação, atitude e cuidado médico com o paciente. No entanto, houve um percentual menor de satisfação nas questões relacionadas com a capacidade dos profissionais de confortar os familiares.

OBJECTIVES: To know the needs and level of family members' satisfaction is an essential part of the care provided to critically ill patients in intensive care units. The objective of this study was to identify the level of family members' satisfaction in an intensive care unit. METHODS: A descriptive survey was carried out in the general adult intensive care unit of the Hospital Português (Salvador - BA) from November 2007 to January 2008. Jonhson's 14-question modified version of the Critical Care Family Needs Inventory was used to evaluate satisfaction of family members. RESULTS: Fifty three family members were included, mean age was 44 years and 68 percent were female. The median of family members satisfaction level was 11 (IQI = 9-13). Critical Care Family Need Inventory, questions with higher percentiles of satisfaction were those stating that family members felt that the patient was receiving the best possible care (96 percent) and that the information provided was honest (96 percent). The questions with lower percentiles of satisfaction were those stating that family members believed that someone in the intensive care unit had shown interest in their feelings (45 percent) and that a healthcare professional had explained how the intensive care unit equipment was used (41 percent). CONCLUSIONS: Most family members positively evaluated the intensive care unit professionals in the questions related to communication, attitude and patient care. However, there was a lower level of satisfaction in the questions related to the intensive care unit professionals' ability to comfort family members.

Analysis of family satisfaction in intensive care unit. / Análise da satisfação dos familiares em unidade de terapia intensiva.

OBJECTIVES: To know the needs and level of family members' satisfaction is an essential part of the care provided to critically ill patients in intensive care units. The objective of this study was to identify the level of family members' satisfaction in an intensive care unit. METHODS: A descriptive survey was carried out in the general adult intensive care unit of the Hospital Português (Salvador - BA) from November 2007 to January 2008. Jonhson's 14-question modified version of the Critical Care Family Needs Inventory was used to evaluate satisfaction of family members. RESULTS: Fifty three family members were included, mean age was 44 years and 68% were female. The median of family members satisfaction level was 11 (IQI = 9-13). Critical Care Family Need Inventory, questions with higher percentiles of satisfaction were those stating that family members felt that the patient was receiving the best possible care (96%) and that the information provided was honest (96%). The questions with lower percentiles of satisfaction were those stating that family members believed that someone in the intensive care unit had shown interest in their feelings (45%) and that a healthcare professional had explained how the intensive care unit equipment was used (41%). CONCLUSIONS: Most family members positively evaluated the intensive care unit professionals in the questions related to communication, attitude and patient care. However, there was a lower level of satisfaction in the questions related to the intensive care unit professionals' ability to comfort family members.

Condutas de limitação terapêutica em pacientes internados em Unidade de Terapia Intensiva / Therapeutic limitation conducts in intensive care unit patients

JUSTIFICATIVA E OBJETIVOS: Atualmente, há uma tendência crescente de se buscar o "morrer com dignidade", mais do que prolongar inutilmente o sofrimento de pacientes terminais em unidades de terapia intensiva (UTI). O objetivo deste estudo foi avaliar a utilização de condutas que sugerem limitação terapêutica (LT) em pacientes que foram a óbito em UTI Adulto. MÉTODO: Trata-se de um estudo exploratório, retrospectivo, que avaliou prontuários médicos de pacientes que foram a óbito na UTI geral de um hospital privado de Salvador-BA, entre janeiro e agosto de 2003, com internação superior a 24 horas na unidade. Os pacientes foram classificados, em relação ao óbito, em "não resposta a medidas de reanimação", "morte encefálica", "decisão de não reanimar" (DNR), "não adoção ou retirada de medidas de suporte de vida", sendo estas duas últimas consideradas medidas sugestivas de limitação terapêutica. RESULTADOS: Foram incluídos dados referentes a 67 pacientes, correspondendo a 90,4 por cento dos pacientes falecidos na unidade durante o período. Destes, 56,7 por cento eram mulheres e a idade média dos pacientes foi de 66,58 ± 17,86 anos. Medidas sugestivas de LT foram encontradas em 59,7 por cento dos pacientes, sendo a mais importante "não adoção de medidas de suporte" (35,8 por cento), seguida de DNR (17,9 por cento) e "retirada de medidas de suporte" (6 por cento). A utilização de fármacos vasoativos e métodos dialíticos foram as medidas de suporte mais omitidas, enquanto antibioticoterapia foi a mais retirada. A utilização de medidas de LT foi mais freqüente nos pacientes clínicos. CONCLUSÕES: Os dados do presente estudo sugerem altas freqüências de condutas médicas sugestivas de LT em UTI geral no Nordeste do Brasil. Métodos terapêuticos que possam causar desconforto ou sofrimento aos pacientes terminais, como nutrição, sedação e analgesia, raramente foram omitidos ou retirados.

BACKGROUND AND OBJECTIVES: There is a growing tendency of looking for "dying with dignity", rather than to prolong death and suffering of terminal patients on intensive care units (ICU). This study aims to evaluate medical practices that suggest therapeutic limitation (TL) in patients who died in an adult ICU. METHODS: A retrospective exploratory study was carried out to evaluate medical records of patients who died in a general adult ICU of a private hospital in Salvador-BA, between January and August of 2003, after at least 24 hours from the admission. The patients were classified, in relation to their deaths, in: "not responding to cardiopulmonary resuscitation", "brain death", "decision not to resuscitate" (DNR) and "withhold or withdrawal life-support measures". RESULTS: Sixty seven patients were included, corresponding to 90.4 percent of the deaths occurred in this ICU during the referred period. The most of them (56.7 percent) were women and the patientsÆ mean age was 66.58 ± 17.86 years. Suggestive measures of TL were found in 59.7 percent of the patients, being "withhold of life-support measures" the most important (35.8 percent), followed by DNR (17.9 percent) and "withdrawal of life-support measures" (6 percent). The procedures most commonly omitted were use of vasoactive drugs and dialysis, while antibiotics were the most discontinued. The use of TL measures was more frequent in clinical patients. CONCLUSIONS: The results of the present study suggest high frequencies of medical conducts suggestive of TL in a general ICU in Northeast of Brazil. Therapeutic methods that could cause discomfort or suffering to the patients, as nutrition, sedation and analgesia, were rarely omitted or discontinued.

Análise de estressores para o paciente em Unidade de Terapia Intensiva / Analysis of stressors for the patient in Intensive Care Unit

JUSTIFICATIVA E OBJETIVOS: O ambiente hospitalar, especialmente o de uma Unidade de Terapia Intensiva (UTI), devido à complexidade do atendimento prestado, bem como a estrutura física, o barulho, os equipamentos e a movimentação das pessoas, é tido como gerador de estresse para os pacientes. O objetivo deste estudo foi identificar e estratificar os estressores para pacientes internados em UTI, na perspectiva do próprio paciente, familiares e profissionais de saúde. MÉTODO: Estudo de corte transversal realizado entre junho e novembro de 2004, na UTI geral de hospital privado. A amostra foi composta por três grupos: pacientes (G1), familiares (G2) e um membro da equipe da UTI responsável pelo atendimento do paciente incluído (G3). Para identificação e estratificação dos fatores estressantes, utilizou-se a Escala de Estressores em UTI (Intensive Care Unit Environmental Stressor Scale - ICUESS). Para cada paciente e participante, foi calculado um escore total de estresse (ETE) pela soma de todas as respostas da escala. RESULTADOS: Foram incluídos 30 pacientes e participantes em cada grupo. A média de idade foi de: 57,30 ± 17,61 anos para o G1; 41,43 ± 12,19 anos para o G2; e 40,82 ± 20,20 anos para o G3. A média do ETS foi: 62,63 ± 14,01 para os pacientes; 91,10 ± 30,91 para os familiares; e 99,30 ± 21,60 para os profissionais. A média do ETS dos pacientes foi estatisticamente inferior à encontrada nos familiares e nos profissionais de saúde (p < 0,01). Os principais estressores para os pacientes foram: ver a família e amigos por apenas alguns minutos do dia; tubos no nariz e/ou boca; e não ter controle de si mesmo. CONCLUSÕES: A percepção sobre os principais estressores foi diferente entre os três grupos. A identificação destes fatores é importante para a implementação de medidas que possam facilitar a humanização do ambiente da UTI.

BACKGROUND AND OBJECTIVES: The hospital environment, especially in Intensive Care Units (ICU), due to the complexity of the assistance, as well as the physical structure, the noise, the equipments and people's movement, is considered as stress generator for the patients. The aim of this study was to identify and stratify the stressful factors for patients at an ICU, in the perspective of the own patient, relatives and health care professionals. METHODS: A cross-sectional study was carried out between June and November 2004 in a general ICU of a private hospital. The sample was composed of three groups: patients (G1), relatives (G2) and a member of the ICU health care team responsible for the included patient (G3). In order to identify and stratify the stressful factors, we used the Intensive Care Unit Environmental Stressor Scale (ICUESS). For each individual, a total stress score (TSS) was calculated from the sum of all the answers of the scale. RESULTS: Thirty individuals were included in each group. The mean age of the three groups was: 57.30 ± 17.61 years for G1; 41.43 ± 12.19 for G2; and 40.82 ± 20.20 for G3. The mean TSS was 62.63 ± 14.01 for the patients; 91.10 ± 30.91 for the relatives; and 99.30 ± 21.60 for the health care professionals. The patients' mean TSS was statistically lower than mean TSS of relatives and professionals (p < 0.01). The most stressful factors for the patients were: seeing family and friends only a few minutes a day; having tubes in their nose and/or mouth; and having no control on oneself. CONCLUSIONS: The perception of the main stressful factors was different among the three groups. The identification of these factors is important to the implementation of changes that can make the humanization of the ICU environment easier.

[Analysis of stressors for the patient in Intensive Care Unit]. / Análise de estressores para o paciente em Unidade de Terapia Intensiva.

BACKGROUND AND OBJECTIVES: The hospital environment, especially in Intensive Care Units (ICU), due to the complexity of the assistance, as well as the physical structure, the noise, the equipments and people's movement, is considered as stress generator for the patients. The aim of this study was to identify and stratify the stressful factors for patients at an ICU, in the perspective of the own patient, relatives and health care professionals. METHODS: A cross-sectional study was carried out between June and November 2004 in a general ICU of a private hospital. The sample was composed of three groups: patients (G1), relatives (G2) and a member of the ICU health care team responsible for the included patient (G3). In order to identify and stratify the stressful factors, we used the Intensive Care Unit Environmental Stressor Scale (ICUESS). For each individual, a total stress score (TSS) was calculated from the sum of all the answers of the scale. RESULTS: Thirty individuals were included in each group. The mean age of the three groups was: 57.30 ± 17.61 years for G1; 41.43 ± 12.19 for G2; and 40.82 ± 20.20 for G3. The mean TSS was 62.63 ± 14.01 for the patients; 91.10 ± 30.91 for the relatives; and 99.30 ± 21.60 for the health care professionals. The patients' mean TSS was statistically lower than mean TSS of relatives and professionals (p < 0.01). The most stressful factors for the patients were: seeing family and friends only a few minutes a day; having tubes in their nose and/or mouth; and having no control on oneself. CONCLUSIONS: The perception of the main stressful factors was different among the three groups. The identification of these factors is important to the implementation of changes that can make the humanization of the ICU environment easier.

[Therapeutic limitation conducts in intensive care unit patients]. / Condutas de limitação terapêutica em pacientes internados em Unidade de Terapia Intensiva.

BACKGROUND AND OBJECTIVES: There is a growing tendency of looking for "dying with dignity", rather than to prolong death and suffering of terminal patients on intensive care units (ICU). This study aims to evaluate medical practices that suggest therapeutic limitation (TL) in patients who died in an adult ICU. METHODS: A retrospective exploratory study was carried out to evaluate medical records of patients who died in a general adult ICU of a private hospital in Salvador-BA, between January and August of 2003, after at least 24 hours from the admission. The patients were classified, in relation to their deaths, in: "not responding to cardiopulmonary resuscitation", "brain death", "decision not to resuscitate" (DNR) and "withhold or withdrawal life-support measures". RESULTS: Sixty seven patients were included, corresponding to 90.4% of the deaths occurred in this ICU during the referred period. The most of them (56.7%) were women and the patients’ mean age was 66.58 ± 17.86 years. Suggestive measures of TL were found in 59.7% of the patients, being "withhold of life-support measures" the most important (35.8%), followed by DNR (17.9%) and "withdrawal of life-support measures" (6%). The procedures most commonly omitted were use of vasoactive drugs and dialysis, while antibiotics were the most discontinued. The use of TL measures was more frequent in clinical patients. CONCLUSIONS: The results of the present study suggest high frequencies of medical conducts suggestive of TL in a general ICU in Northeast of Brazil. Therapeutic methods that could cause discomfort or suffering to the patients, as nutrition, sedation and analgesia, were rarely omitted or discontinued.